Managing People in Times of Conflict in Eldercare Organizations
PSEL 503A
PSEL 503B
*Hybrid Dates & Times
*Online Dates & Times
Start/End Dates: 11-19-14 to 12-9-14
Time: 6:30pm to 8:00pm
Face to Face Dates: 11-19-14 & 12-3-14
Start/End Dates: 1-2-15 to 1-15-15
Time: Anytime of day
*Hybrid Course: Meets in a classroom on dates
 marked "Face to Face" and online for the rest
 of the course, but not at a set time.
*Online Course: Meets 100% online, and has
 weekly due dates for course work but allows
 students to do work anytime of day.
Questions about schedules? Email us: ideas@eldermgt.com
Every organization experiences conflict. Now you are the one who has
to handle it. How are your skills? Learn to understand your own
response to conflict, and how to improve it. Learn how to use conflict
as an opportunity. Practice dialogue skills with peers from your
profession. Design projects that will go more smoothly.

CEO of a Skilled Nursing Facility:

 

"Almost every thing in the senior care environment is
charged with emotions, so the ability to handle conflict
is essential. It can be a conflict among employees, even
if all are excellent performers individually. Families
can bring in conflicts into the organization as well.
Supervisory and management staff must have conflict
resolution skills."
What we'll cover:

 

• Your interactions
• Recognizing Individual and Team Needs
• What is your own conflict style
• Selecting project team members
• Embracing constructive team conflict while channeling destructive behavior
• Creating teachable moments
• Model both openness to questioning while adhering to standards


What you'll gain:

 

• Understanding of causes of conflict and expectation of conflict cycles
• Ability to master own emotions to create bonds
• Practice establishing dialogue
• Recognition of opportunities for reciprocity
ONLINE  INSTRUCTORS
HYBRID  INSTRUCTORS
katherineEllsweig
Debra
Heffernan
joAnnMcManamy
Jo Ann
McManamy
katherineGalasso
Katherine
Galasso
kathrynMaguire
Kathryn
Maguire
Request Course Information

Please fill all the required (* mark) fields